MCS acquires Chain Store Maintenance
Texas-based MCS has expanded its commercial property service offerings via an acquisition.
MCS, the Texas-based national property services company founded in 1986, has acquired commercial facilities services firm Chain Store Maintenance (CSM). MCS’s interior commercial facility services platform will be marketed as Chain Store Maintenance - an MCS Company, offering the core interior maintenance services that CSM is known for. Exterior facility services will continue to be marketed under MCS.
In addition to expanding MCS’ overall services offerings available to retail, restaurant and other commercial customers, the acquisition enhances the firm’s ability to serve its residential clients in the mortgage servicing and single-family rental industries with an expanded network of service providers and its growing network of self-performing service centers.
“We strive to be a true ‘go-to’ facilities services provider and fostered this partnership with Chain Store Maintenance to enhance our ability to provide customers with best-in-class interior and exterior services at all levels across the commercial and residential property services industries by leveraging MCS’s self-performing service centers and our combined, extensive vendor network,” said Craig Torrance, CEO of MCS, which provides services across commercial properties, single-family rentals, and the property preservation industry
Torrance added that MCS’ expertise in exterior maintenance combined with CSM’s “impeccable reputation” for interior maintenance services adds value to the existing customer base across both firms.
“John Catanese and Steve Hopkins have spent over 30 years building the CSM brand and take great pride in their hands-on, client-focused approach to doing business,” Torrance continued. “MCS is thrilled to merge our commercial services platform as we further our mission to be the nation’s premier property care company.”
Catanese and Hopkins will remain with the company with Catanese serving as senior VP of business development and Hopkins as senior VP of operations.
“We started this business over 30 years ago and have always been committed to providing our customers with responsive service, consistent communication, competitive pricing and the highest quality work,” said Catanese. “This next chapter in our evolution promises to deliver an expanded commercial service offering bolstered by the latest technology and the ability to self-perform in key markets, setting a new standard throughout the lifecycle of every job.”
Founded in 1991, CSM began developing a service provider network and customer base across its native New England and grew to include coverage down the East Coast and later into the Midwest and Western United States. Currently, CSM has agreements to provide facilities services to more than 130,000 client locations across the country and in Canada, Puerto Rico and Guam with a network of qualified contractors of over 30,000. The core CSM H.E.L.P. interior offerings — handyman, electrical, locksmith and plumbing — represent the bulk of company’s service requests, augmented with pest control, backflow services and fire extinguisher programs.
MCS’s hybrid service model combines an expansive network of local service partners with the company’s own network of self-performing service centers and the use of innovative technologies to ensure transparency, enhance quality control and code compliance, and maximize efficiencies.
The vendor network in place at CSM will complement the already vast MCS network to provide an even more robust suite of offerings for commercial and residential properties including handyman, electrical, locksmith and plumbing, as well as landscaping, snow removal and parking lot maintenance. The established processes, existing technology platforms, and accessibility to local trade professionals and MCS’s own team of service technicians give commercial owners/operators a one-stop-shop for an efficient, tech-forward services program.
“With Chain Store Maintenance becoming our platform for interior commercial property services, we will elevate our position in the market while adding value for our customers,” said Andrew Nolan, president, commercial and residential rental services for MCS. “From pricing, sourcing and contracting through project management, work order completion and quality control, this partnership will result in enhanced capabilities across the commercial property services spectrum that we believe will exceed client and vendor expectations.”