Download the 2021 Premium Loyalty Data Study today to find out why almost 80% of consumers now expect premium loyalty benefits and what you can do about it.
You’ll learn:\n\n
-Which customer benefits drive loyalty
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-How consumers feel about traditional loyalty programs
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-Why premium loyalty is on the rise
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-Examples of current successful premium loyalty programs
","alternateLabel":null,"teaserImage":{"id":4888,"url":"https://assets1.chainstoreage.com/styles/secondary_articles_short/s3/2021-11/2021%20PL%20Data%20Study%20300x250.png?itok=WoQFDj1C","width":300,"alt":"","height":250},"sponsored":true,"businessTopic":[],"company":[],"contentType":[]},{"title":"Accelerate eCommerce with powerful online payment security","id":86236,"bundle":"whitepaper","url":"/accelerate-ecommerce-powerful-online-payment-security","date":"2021-09-20T00:00:00","author":{"email":null,"uname":"Anonymous","firstName":null,"lastName":null,"bio":null,"title":null,"picture":null,"phone":null,"contactForm":null},"summary":"Learn more about authenticating cardholder data and increasing online sales.","body":"
Online sales grew nearly 32% in the United States in 2020, according to eMarketer.At the same time, online payment fraud and chargebacks also increased. Providing the highest level of transaction security – both online and in-person – is paramount for retailers. With the right combination of encryption, tokenization and authentication tools you can be confident knowing you’re doing the right things to protect customer payment data. Read our white paperto learn about online fraud and how to improve cardholder authentication to reduce fraud. You will also learn why investing in payment fraud deterrent technologies can help increase online sales while reducing chargebacks for fraudulent transactions.
","alternateLabel":null,"teaserImage":{"id":4891,"url":"https://assets1.chainstoreage.com/styles/secondary_articles_short/s3/2021-09/CSA_500x281_TeaserImage_9-21-Option2%20%281%29.jpg?itok=02vH6-Or","width":500,"alt":"","height":281},"sponsored":true,"businessTopic":[],"company":[],"contentType":[]},{"title":"Automate Decision Making to Ensure Happy Customers and Employees","id":85624,"bundle":"article","summary":"AI-powered WFM automates decision making and operations which leads to happier customers and employees.","showSummary":true,"url":"/automate-decision-making-ensure-happy-customers-and-employees","date":"2021-07-19T00:00:00","author":{"email":null,"uname":"Anonymous","firstName":null,"lastName":null,"bio":null,"title":null,"picture":null,"phone":null,"contactForm":null},"digitalEdition":false,"sponsored":true,"taggedPro":null,"teaserImage":{"id":2873,"url":"https://assets1.chainstoreage.com/styles/secondary_articles_short/s3/2021-07/legion-chain-store_teaser2_500x281%20%281%29.png?itok=jElZs5bs","width":500,"height":281,"alt":""},"topics":[{"name":"Webinars","url":"/webinars"},{"name":"TECHNOLOGY","url":"/technology"},{"name":"White Papers","url":"/white-papers"}],"attachedFiles":[]},{"title":"Are your pricing practices keeping up with your shoppers’ changing needs?","id":85219,"bundle":"whitepaper","url":"/are-your-pricing-practices-keeping-your-shoppers-changing-needs","date":"2021-06-01T00:00:00","author":{"email":null,"uname":"Anonymous","firstName":null,"lastName":null,"bio":null,"title":null,"picture":null,"phone":null,"contactForm":null},"summary":"Are your pricing practices keeping up with your shoppers’ changing needs?","body":"
As the industry continues to face market disruption, driven by economic uncertainty and shifting consumer behaviors, retailers can no longer afford to use the same-old pricing practices.
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In this report, we will analyze outdated and ineffective pricing practices and share how they limit retailers’ ability to compete in a fast-changing environment.
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A few examples of dated pricing practices that we will analyze in this report, include:
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•Broad price-matching: unfocused competitive price-matching is a race to the bottom
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•Cost-plus pricing:this dated pricing practice leads to lost revenue and alienated shoppers
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•Infrequent KVI updates:identifying your KVIs should not be a one and done event
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•Gut-feel pricing:running promotions and markdowns based on assumptions and gut feel
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•One-size-fits-all pricing: rolling out broad-based pricing across all stores is a losing strategy
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•And more…
","alternateLabel":"Why it's Time to Update Your Pricing Playbook","teaserImage":{"id":4893,"url":"https://assets1.chainstoreage.com/styles/secondary_articles_short/s3/2021-06/Playbook_SiteBanner_500x281%20%281%29_1.jpg?itok=qfjQQ4b3","width":500,"alt":"","height":281},"sponsored":true,"businessTopic":[],"company":[],"contentType":[]},{"title":"2021 Localized Marketing Benchmark Report","id":84835,"bundle":"whitepaper","url":"/2021-localized-marketing-benchmark-report","date":"2021-04-27T00:00:00","author":{"email":"lpoirier@ensembleiq.com","uname":"lpoirier","firstName":"Laurence","lastName":"Poirier","bio":null,"title":"Digital Operations Manager","picture":null,"phone":null,"contactForm":true},"summary":"","body":"
Businesses have faced many challenges recently, and consumer trends have made effective localized search and social marketing strategies essential to success. How well have multi-location businesses embraced this and what can you learn from the top brands?
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The third-annual Localized Marketing Benchmark Report (LMBR), presented by Localogy and SOCi, analyzed 275+ multi-location brands to find how well they are performing on important localized marketing metrics.
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This year's report seeks to:
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-Establish quantifiable marketing benchmarks for multi-location brands
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-Illustrate the importance of effective marketing programs in today’s challenging business environment
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-Provide recommendations for multi-location marketers to build mature, effective programs
","alternateLabel":null,"teaserImage":{"id":4895,"url":"https://assets1.chainstoreage.com/styles/secondary_articles_short/s3/2021-04/500x400%20Chain%20Store%20LMBR%20Report%20Ad.png?itok=zmApkdJw","width":500,"alt":"","height":400},"sponsored":true,"businessTopic":[],"company":[],"contentType":[]},{"title":"Optimize Your Supply Chain","id":84124,"bundle":"whitepaper","url":"/optimize-your-supply-chain","date":"2021-02-16T00:00:00","author":{"email":null,"uname":"Anonymous","firstName":null,"lastName":null,"bio":null,"title":null,"picture":null,"phone":null,"contactForm":null},"summary":"","body":"
Times of crises — whether it’s a pandemic,
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a natural disaster, or something else — can bring uncertainty and disruption to an organization’s supply chains. As a retailer or manufacturer, you can’t control what happens in a crisis, but you can improve your supply chain to make it more responsive, enabling you to better manage the uncertainty. Additionally, in the last decade, North America has experienced rapid and enormous shifts in consumer behaviors and expectations around the shopping experience. To keep up, supply chains have to evolve as well. Find out how in this eBook.
2020 ushered in a global tide of contactless experiences; a prominent experience being contactless shopping.
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As lockdowns spread, marketers wisely adopted new contactless technologies to better serve conscious shoppers and continue business efforts. These commonly included ecommerce, Buy Online Pick-Up In-Store (BOPIS) and Curbside Pick-Up (Curbside).
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With vaccines in market and holidays past, the question remains – how will Curbside fair beyond the pandemic’s restrictions and holiday demands? Was it all a quick-fix solution to keep business open? Vibes begs to differ.
","alternateLabel":null,"teaserImage":{"id":4901,"url":"https://assets1.chainstoreage.com/styles/secondary_articles_short/s3/2021-02/vibesimage.PNG?itok=Q1YqlzMt","width":1198,"alt":"","height":1125},"sponsored":true,"businessTopic":[],"company":[],"contentType":[]},{"title":"5 Critical Pricing Lessons From the COVID-19 Pandemic","id":83947,"bundle":"whitepaper","url":"/5-critical-pricing-lessons-covid-19-pandemic","date":"2021-01-28T00:00:00","author":{"email":null,"uname":"Anonymous","firstName":null,"lastName":null,"bio":null,"title":null,"picture":null,"phone":null,"contactForm":null},"summary":"","body":"
More than 10 months after the COVID hurricane blew retail apart, grocery retailers are beginning to cautiously contemplate a post-pandemic cleanup and future. Now is the time for retailers to prepare to navigate and sidestep these roadblocks and to ready themselves for the next storm that is bound to impact their business. It’s time to properly adjust pricing and related practices to accommodate pandemic-induced changes in shopper preferences.
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Download this special report to find out how the pandemic has changed shoppers, operationalize these insights, and effectively and profitably serve the shoppers of tomorrow.
Learn about our key findings from 7100 employee interviews across the world. See why investing in workplace culture helps attract and retain top talent and find out how it brings advantage to organizations while connecting the gap between varying employee dynamics and generations.
Retailers everywhere are looking for new ways to retain and create loyal customers. But understanding your customers’ outlook on loyalty after a year and a half of constant change is a challenge – so we made it easy for you.