\n - Why customer-created content holds the key to uncovering powerful brand insights
\n - How to better anticipate customer wants and needs
\n - Why AI is required to manage online reputation management at scale
New research shows that 87% of consumers say online reviews and ratings are more critical than ever. And, 32% of shoppers wouldn’t purchase a product without seeing negative reviews. So, how can retailers understand how their customers think as they research, review, and make purchasing decisions?
\n\nDownload this report from Chatmeter, a leader in brand intelligence and reputation management for multi-location retailers, to learn how to:
\n\n - How to serve the generation with tremendous worldwide spending power
\n - How to use a Total Experience strategy and expect more satisfied customers
\n - Why 73% of consumers say CX is as critical as price and product quality
Do you feel like returns are chipping away at your retail profit? You’re not alone. Recently, 91% of retailers surveyed reported that return rates are outpacing their revenue growth. And considering that every return represents a loss of margin — even if the item can be resold — it’s clear that rising returns pose a serious risk to underprepared retailers.
\n\nWhile it’s easy to consider returns as a strain on your bottom line, they can also offer opportunities to boost sales, win customer loyalty, and even help the environment.
\n\nRead on to find out how to recapture up to 75% of margin loss from returns.
","alternateLabel":null,"teaserImage":{"id":77832,"url":"https://assets1.chainstoreage.com/styles/secondary_articles_short/s3/2023-07/csa_brother_mobile_solutions_63735_500x281.jpg?h=73306683&itok=alRwQPTu","width":500,"alt":"brother-pos-system-smaller","height":281},"sponsored":true,"businessTopic":[{"id":264,"name":"Attitudes: Retailers"}],"company":[],"contentType":[{"id":299,"name":"White Papers"}]},{"title":"5 Major Grocery Trends Shaping the Industry in 2023","id":91790,"bundle":"whitepaper","url":"/5-major-grocery-trends-shaping-industry-2023","date":"2023-07-01T04:00:00","author":{"email":null,"uname":"Anonymous","firstName":null,"lastName":null,"bio":null,"title":null,"picture":null,"phone":null,"contactForm":null},"summary":"","body":"The grocery segment demonstrated remarkable strength over the pandemic – but now, inflation and consumer budgets seem to be limiting visit growth as traffic to the sector stalls. Yet even within this challenging retail climate, plenty of bright spots can be found, with grocers well-positioned to adapt to changing consumer behaviors.
This whitepaper dives into the latest location analytics to explore how the grocery segment is adapting to continued challenges and navigating a stormy economic climate.
Direct mail remains a valuable tool in the digital age, providing tangible consumer experiences. By combining direct mail with cost-effective cooperative mail, brands can reach broader audiences, deliver big-brand offers, boost engagement, and foster loyalty. Cooperative direct mail: a smart investment for brand awareness, sales growth, and sustainable marketing success.
","alternateLabel":"eBook","teaserImage":{"id":77363,"url":"https://assets1.chainstoreage.com/styles/secondary_articles_short/s3/2023-06/csa_vericast450_65293_500x281.jpg?h=73306683&itok=cIpsVy4l","width":500,"alt":"vericast-teaser-image-shopping-cart","height":281},"sponsored":true,"businessTopic":[{"id":108,"name":"Retailer Intelligence"},{"id":119,"name":"Media Advertising"}],"company":[{"id":601,"name":"Vericast"}],"contentType":[{"id":299,"name":"White Papers"}]},{"title":"How a National Retailer Helped Build a Better Solution for After-Hours Service Management","id":92099,"bundle":"whitepaper","url":"/how-national-retailer-helped-build-better-solution-after-hours-service-management","date":"2023-06-12T04:00:00","author":{"email":null,"uname":"Anonymous","firstName":null,"lastName":null,"bio":null,"title":null,"picture":null,"phone":null,"contactForm":null},"summary":"","body":"After-hours maintenance issues are a challenge for every facilities team. Whether you rotate the “emergency phone”, or, you rely upon a call-center to answer the phone. Either choice has always had negative side effects.
\n\nIn this article you will read how one retail/vendor collaboration moved an idea from the meeting room into a National Best Practice with almost ten-years of success.
\n\n","alternateLabel":"Article","teaserImage":{"id":77359,"url":"https://assets1.chainstoreage.com/styles/secondary_articles_short/s3/2023-06/csa_abby_solutions_group_66026_500x281.png?h=73306683&itok=A7_1J1Ew","width":500,"alt":"abby-solutions-tools-teaser-image","height":281},"sponsored":true,"businessTopic":[],"company":[],"contentType":[{"id":299,"name":"White Papers"}]},{"title":"How to Implement a Flexible Pricing Strategy to Maximize Revenue","id":91246,"bundle":"whitepaper","url":"/how-implement-flexible-pricing-strategy-maximize-revenue","date":"2023-05-02T14:00:00","author":{"email":null,"uname":"Anonymous","firstName":null,"lastName":null,"bio":null,"title":null,"picture":null,"phone":null,"contactForm":null},"summary":"","body":"
Agile pricing strategies enable retailers to effectively navigate changes in market trends and gain a significant competitive edge — both online and in-store.
\n\nThis white paper outlines how to leverage a flexible pricing solution to:
\n\n- Address shopper expectations and minimize \"walkaways\"
\n\n- Maintain customer experience and brand values amid dynamic conditions
\n\n- Gain efficiencies with staff while saving costs on supplies
","alternateLabel":null,"teaserImage":{"id":76939,"url":"https://assets1.chainstoreage.com/styles/secondary_articles_short/s3/2023-04/teaser_image_-_500x281.jpg?h=73306683&itok=WFfe2hOU","width":500,"alt":"brothermobile-teaser-apr","height":281},"sponsored":true,"businessTopic":[],"company":[],"contentType":[{"id":299,"name":"White Papers"}]},{"title":"More DTCs are going physical — and paving the way for retail","id":90840,"bundle":"whitepaper","url":"/more-dtcs-are-going-physical-and-paving-way-retail","date":"2023-03-06T17:09:00","author":{"email":"lmartin@ensembleiq.com","uname":"lmartin@ensembleiq.com","firstName":"Lindsay","lastName":"Martin","bio":null,"title":null,"picture":null,"phone":null,"contactForm":true},"summary":"","body":"Learn how direct-to-consumer and digitally native businesses like Allbirds, Away Travel, Bonobos, Lululemon and more are investing in brick-and-mortar stores and what can be learned from their success, including:
\n\n- Blending fulfilment for online and offline growth
\n\n- Fleet expansion as customer acquisition strategy
\n\n- Maximizing location data, community and the experience factor
","alternateLabel":null,"teaserImage":{"id":76582,"url":"https://assets1.chainstoreage.com/styles/secondary_articles_short/s3/2023-03/csa_placer_labs_inc_62697_655x368.png?itok=ElPvpQHY","width":655,"alt":"placer-teaser","height":368},"sponsored":true,"businessTopic":[{"id":204,"name":"Research Topic"},{"id":108,"name":"Retailer Intelligence"}],"company":[],"contentType":[{"id":299,"name":"White Papers"}]},{"title":"The Power of Agile Pricing in Moving Retail Inventory","id":90545,"bundle":"whitepaper","url":"/power-agile-pricing-moving-retail-inventory","date":"2023-02-02T05:00:00","author":{"email":null,"uname":"Anonymous","firstName":null,"lastName":null,"bio":null,"title":null,"picture":null,"phone":null,"contactForm":null},"summary":"","body":"Although retail trends come and go, one thing is certain to stay: the balancing act that is inventory management. Too much inventory is costly, but too little inventory can lead to out-of-stocks and dissatisfied customers. To manage this, retailers rely on agile pricing strategies to move inventory faster. And an agile retail operation is one that can handle up-to-the-minute pricing, markdowns, promotions, and price-matching.
\n\nIn this free white paper, you'll learn how a busy Shell Mart manages inventory and implements agile pricing, all with an easy-to-use price labeling system that keeps pace with their nonstop operations.
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