ERP/CRM

Podium streamlines contact management
A leading customer messaging and payment platform is making it easier for users to track customer interactions and conversations.
AI chatbots offer more than simple conversation
As the retail industry looks toward the year ahead, many businesses are exploring how AI can help them deliver a better customer experience, and a better bottom line.

Walmart brings back incentives for new third-party sellers

Once again, Walmart is providing a discount plan and pricing tool for new sellers on Walmart Marketplace.
This marketing channel leads in purchasing frequency

One marketing channel rules them all when it comes to how often it delivers an offer that drives a consumer purchase.
Hutch's overhauls fuel compliance management

Convenience chain Hutchinson Oil has tapped Warren Rogers Precision Fuel System Diagnostics as its provider of fuel system compliance, wet-stock management and forecourt diagnostics.
PayPal pilots AI-based personalization features

PayPal Holdings Inc. is introducing six new artificial intelligence (AI)-based customer engagement solutions.
Little Caesars streamlines third-party delivery

A global pizza chain is integrating and scaling its global third-party delivery operations with a new order management system (OMS).
Walmart closes Store No. 8 – what does it mean?

Walmart is closing down its in-house Store No. 8 technology incubator and lab, with implications for the retailer and the industry.
Newegg enters electronics recommerce market

Newegg Commerce Inc. is letting customers trade in and buy select used consumer electronics products.
Bob Evans personalizes mobile customer engagement with AI

Bob Evans Restaurants LLC aims to create deeper customer connections, with some help from its customer app and artificial intelligence (AI) technology.

Podium streamlines contact management