TECHNOLOGY

GameStop connects company-wide workforce with digital platform
GameStop is creating operational transparency for store associates, corporate managers and help desk personnel.
Costco, H-E-B, Publix tops in customer satisfaction
Overall customer satisfaction in the retail sector is on the rise.

Walmart to offer virtual optical try-on

Walmart Inc. will soon roll out a new augmented reality (AR)-enhanced shopping experience for eyewear customers.
Survey: In AI age, upskilling matters to employees

With artificial intelligence (AI) and other technologies becoming more prevalent, employees are seeking more perks related to upskilling from their employers.
Amazon aims to increase shipping speed after record-breaking 2023

Amazon achieved its fastest-ever global shipping times last year but isn’t resting on its laurels.
Podium streamlines contact management

A leading customer messaging and payment platform is making it easier for users to track customer interactions and conversations.
Amazon Mexico offers buy now, pay later option

Shoppers on the Amazon Mexico e-commerce site can now split their payments into installments.
How Taylor Swift drives fan shopping behavior

A new survey indicates that Taylor Swift has substantial influence on how and why “Swifties” make purchases.
Survey: Marketers fear losing audience share on social media

A large number of marketers are concerned about losing access to their brand or retailer’s fans on social media.
AI chatbots offer more than simple conversation

As the retail industry looks toward the year ahead, many businesses are exploring how AI can help them deliver a better customer experience, and a better bottom line.